At RefurBest, we strive to ensure your complete satisfaction with every purchase of our laptops. However, we understand that there may be instances where you need to return or exchange a product. Please review our refund policy below:
1. Eligibility for Refunds:
You may be eligible for a refund under the following circumstances:
The laptop is defective, damaged, or malfunctioning upon arrival.
The laptop does not match the specifications or description provided on our website.
You received the incorrect laptop model or configuration.
2. Return Period:
To be eligible for a refund, you must initiate a return request within 7 days of receiving the laptop. Any requests made after this period may not be accepted.
3. Return Process:
To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return the laptop.
4. Condition of Returned Laptops:
The laptop must be returned in its original packaging, along with all accessories, manuals, and documentation included in the original shipment.
5. Inspection and Approval:
Once we receive the returned laptop, our technical team will inspect it to verify its condition and the reason for the return. If the laptop meets our return criteria, we will proceed with the refund process.
6. Refund Options:
Depending on the circumstances of the return, you may be eligible for a refund in the following forms:
Full refund: If the laptop is defective, damaged, or does not match the specifications, we will issue a full refund to your original payment method.
Partial refund: In some cases, a partial refund may be offered if the laptop is returned with missing accessories.
7. Refund Processing Time:
Refunds will be processed within 7-10 business days from the date the returned laptop is received and inspected. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.
8. Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.
